Your wellbeing is our priority

Responsible Gaming at Sana 101 — keeping entertainment from becoming a burden

Betting is entertainment — not a solution to life's problems. Sana 101 wants every game to be played mindfully and enjoyably. Learn how to keep yourself safe.

Budget limit activated Break benefits Self-exclusion protection
Entertainment Only

Betting is for entertainment — not a source of income

Within budget

Only bet what you can afford to lose

Time Control

Not exceeding your set play time

Getting help

Knowing when to stop and seek help

What is responsible gaming?

Millions of people come to Sana 101 — to catch the thrill of cricket, feel the excitement of a football goal, or enjoy Live Casino. For most, it's simply a fun part of their day. But for some, betting can gradually spiral out of control.

Responsible gaming means playing with awareness — knowing your limits, sticking to them, and seeking help the moment you feel control slipping. That's not weakness; it's self-awareness.

Sana 101 sees Responsible Gaming as more than a rule — it's a core commitment. That's why we put the right tools in every user's hands to keep their gaming healthy and enjoyable.

Remember — winning and losing in betting is entirely unpredictable. No strategy or system guarantees a win. Never wager money you cannot afford to lose.

To use Sana 101's responsible gaming tools, go to Settings → Responsible Gaming, or contact support directly.

Important Warning

Betting is a form of entertainment. It should never be funded by household expenses, borrowed money, or emergency savings. Chasing losses with bigger bets is a serious warning sign.

Healthy vs. Problematic Betting

Playing within a set budget and accepting losses

Balancing time with family and friends against betting time

Chasing losses with bigger bets

Skipping sleep, meals, or work to keep playing

Hiding betting habits from family or friends

Sana 101's protective tools

Features that help you stay in control

Set Deposit Limits

Set your own daily, weekly, or monthly maximum deposit amount. Lowering a limit takes effect immediately, while increasing one is subject to a 24-hour delay.

Instant
Setting a loss limit

Betting is automatically stopped once you reach a set loss amount. This limit protects you from uncontrolled losses.

Automatic
Session Time Limit

Decide in advance how long you'll play each day. Once the limit is reached, Sana 101 will send you a reminder — and you can also set an automatic logout if you prefer.

Customizable
Temporary Break

Put your account on a break for anywhere between 24 hours and 30 days. During this period, you won't be able to log in or place bets. Your account reactivates automatically once the break ends.

1–30 days
Self-Exclusion

If you need a longer break, choose permanent or long-term self-exclusion. Contact our support team and we'll make the process simple for you.

Permanent option
Reality check

Regular on-screen messages appear during play — showing how long you've been playing and how much you've won or lost. This information helps you make informed decisions.

Real-Time

Recognize the Warning Signs

If you notice any of these signs, it's time to seek help

Spending more time than planned

Hours slip by with just one more bet turning into many more.

Spending beyond your budget

You're betting beyond the limits you set for yourself.

Chasing Losses

You keep betting in an attempt to win back money you've lost.

Impact on Social Life

Spending less time with family or friends.

Anxiety or emotional distress

Feeling restless or irritable when you can't place a bet.

Hiding Your Betting

Hiding your betting habits from the people close to you.

How to Get Help

If you notice a problem, take these steps

1
Acknowledge

Admitting there's a problem is the hardest step — and the most important one.

2
Activate Sana 101's protective tools

Activate deposit limits, breaks, or self-exclusion from Settings.

3
Tell someone you trust

Tell a family member or friend — don't face it alone, have someone by your side.

4
Seek Professional Help

If needed, consider speaking with a mental health professional or counselor.

5
Contact Sana 101 Support

Our Responsible Gaming team is always here for you — with complete confidentiality.

Sana 101's Responsible Gaming support team is available 7 days a week. Via live chat or email support@sana101.im to get in touch.

Check Yourself

These simple questions will give you a clearer picture of your betting habits. Answer honestly.

In the past month, have you bet beyond your budget more than once?

No, never
It happened once
Yes, several times

Do you feel upset after a loss and immediately want to place another bet?

No, I'll stop
Sometimes
Almost always

Is betting affecting your time with family or your work?

No, never
Occasionally
Yes, I've noticed
You're playing responsibly. Keep that mindset going and make sure Sana 101's protective tools stay active.
There are a few things to be mindful of. Use Sana 101's deposit limits and break features. If you need to talk, our support team is always available.

Sana 101's commitment to responsible gaming

More than tools — a culture of care. We actively promote responsible betting practices.

Age verification

Sana 101 enforces strict age verification at registration. Ensuring no one under 18 can access the platform is our top priority.

Responsible Advertising

Sana 101 never targets minors in its advertising and does not present betting as a source of income or a solution to life's problems.

Awareness messages

Every page includes a responsible gaming reminder. All bonus and promotion materials always carry a "Play Responsibly" message.

Trained Support Team

Sana 101's customer support team is specially trained in Responsible Gaming — equipped to identify issues and provide the right assistance.

Data Privacy

All Responsible Gaming discussions and information are kept strictly confidential. No one should ever feel afraid to ask for help.

Regular Policy Reviews

Sana 101 regularly updates its Responsible Gaming policies and tools to meet international standards.

How to activate the protective tools

Secure your protection in just a few minutes

Log In to Your Account

Log in to your account on the Sana 101 website or app.

Open Settings

Click the profile icon in the top right corner and go to Settings.

Responsible Gaming Section

Inside Settings, look for the "Responsible Gaming" option.

Set Your Limits

Deposit limits, time limits, or breaks — choose the tools you want and activate them.

If you have trouble activating any tools, reach out via Live Chat or support@sana101.im— the team will respond right away.

Responsible Gaming Checklist

Frequently Asked Questions

Your complete betting and transaction history is available directly within your Sana 101 account. Log in and go to My Account → Bet History or Transaction History to view all details — dates, amounts, matches, and outcomes. You can also filter by specific date ranges or amounts. Reviewing this history regularly is a healthy responsible gaming habit, as it keeps you aware of your own betting patterns. If you notice any discrepancies, contact our support team.

Sana 101's policy allows one account per person — however, two different individuals from the same household may each register separately using their own unique credentials (NID, phone number, and email). Both must be adults and must manage only their own account. Placing bets on behalf of another person, or using the same payment method across multiple accounts to claim bonuses, is strictly prohibited. KYC verification may be carried out in cases where suspicious activity is detected.

Play with joy, play responsibly

Register at Sana 101 and enjoy betting with your protective tools switched on.

Register safely Help Center

18+ only. Betting can be addictive. Know your limits.

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