Sana 101 Terms & Conditions — Complete Policies in Clear, Plain Language

Sana 101 (sana101.im) is an internationally licensed online betting and gaming platform. By using this website or app, you agree to all the Terms outlined below.

These Terms constitute a legally binding agreement between Sana 101 and the user. If you do not agree with any of these Terms, please refrain from using the platform.

• Sana 101 services are provided for personal entertainment purposes only.
• The company name, logo, or content may not be used without prior authorization.
• The Bengali version of these Terms is primary. In the event of any dispute, the English version shall prevail.
• You are fully responsible for all activity on your account.

To open a valid account on Sana 101, you must meet the following requirements.

• Age Limit: You must be at least 18 years old. Sana 101 is strictly prohibited for minors.
• One Account Policy: Each person may only hold one account. If multiple accounts are created, all of them will be closed and any balances may be forfeited.
• Accurate Information: The name, address, and phone number provided at registration must be accurate and up to date. Incorrect information may delay account verification.
• Password Protection: Keep your login credentials strictly confidential. Use a strong password and enable 2FA to prevent unauthorized access to your account.
• KYC Verification: For large withdrawals or suspicious activity, Sana 101 may request a National ID or passport for identity verification.

The following rules apply at all times to deposits and withdrawals on Sana 101.

• Deposit amounts must fall within the minimum and maximum limits of each payment method.
• You may only use payment methods registered in your own name — using someone else's bKash or bank account is strictly prohibited.
• To help prevent money laundering, your deposited funds must be wagered at least once before a withdrawal can be made.
• Withdrawals are typically processed within 1–24 hours; in exceptional circumstances, it may take up to 48 hours.
• Bank transfers may take 2–3 business days to process.
• Sana 101 reserves the right to hold withdrawals until any required additional verification has been completed.

Every bonus and promotion on Sana 101 comes with its own terms and conditions that must be met.

• Wagering Requirement: A specified wagering amount must be completed before withdrawing a bonus. For example, a ৳1,000 bonus with a 5x wager requirement means you must place ৳5,000 in bets.
• Validity: Every bonus has a set expiry date — any unused bonus will be automatically cancelled once it expires.
• One bonus, one time: Each bonus is available once per user — attempting to claim the same bonus through multiple accounts will result in all accounts being closed.
• Game-Specific Restrictions: Some bonuses apply only to specific games or bet types.
• Sana 101 reserves the right to modify or cancel any promotion.

The following general rules apply at all times when placing bets on Sana 101.

• Confirmed bets cannot be changed — please review carefully before confirming.
• If a match or event is cancelled, the stake for that bet will be refunded.
• Sana 101 reserves the right to void any bets placed due to technical errors or incorrect odds.
• Any bet suspected of involving match fixing or other irregularities will be suspended until the investigation is concluded.
• If one leg of an accumulator bet is voided, that leg is removed and the accumulator continues with the remaining selections.
• Sana 101 reserves the right to set or adjust betting limits for any user.

Sana 101 is deeply committed to responsible gaming. We want our platform to be a safe and enjoyable space for everyone.

• Users can set their own daily, weekly, and monthly deposit limits.
• If needed, your account can be temporarily paused for anywhere between 24 hours and 30 days.
• For permanent self-exclusion, please contact Support.
• If betting is negatively affecting your daily life, relationships, or finances, please seek help.

Sana 101 reserves the right to suspend or permanently close an account under any of the following circumstances.

• If any provision of these terms and conditions is violated.
• If evidence of fraudulent activity, money laundering, or bonus abuse is found.
• If evidence of operating multiple accounts is found.
• Registering under a false identity or providing inaccurate information during KYC verification.
• Evidence of an account being operated by a minor.

Upon account closure, any valid balance will be refunded; however, balances related to bonus abuse may be forfeited.

Sana 101 takes the security of your personal information extremely seriously.

• Your information is used solely for account management, payment processing, and legal compliance purposes.
• Your information is never sold or shared with third parties — it may only be disclosed to legal authorities upon a valid request.
• All connections are encrypted via TLS protocol.

Sana 101 is not responsible for the following.

• Financial losses resulting from your betting decisions.
• Issues caused by internet connection loss.
• Disruption of third-party services (such as bKash or Nagad).
• Temporary service outages caused by force majeure or unforeseen technical failures.

Sana 101 is not liable for any bets arising from technical errors or incorrect odds.

Sana 101 reserves the right to modify, amend, or add new provisions to these Terms and Conditions at any time.

• For significant changes, notice will be sent to your registered email address and published on the website.
• Continued use of the platform after any changes constitutes your acceptance of the updated Terms.
• Any disputes arising from these Terms will be resolved through an international gaming arbitration authority.

If any provision of these Terms is found to be unenforceable, all remaining provisions shall continue to be in full effect.