Sana 101 Privacy Policy — How We Keep Your Information Safe

Sana 101 (sana101.im) is operated by an internationally licensed gaming company. When providing services through our website, mobile app, and other digital channels, we collect certain information from users. This Privacy Policy explains in detail how that information is collected, stored, used, and protected.

This policy applies to all users of Sana 101's services — whether you're a registered member or simply browsing the website. Users from Bangladesh receive the same protections under international data security standards.

Sana 101 only collects information that is strictly necessary to provide its services. No unnecessary or excessive data is requested.

Sana 101 collects information through various methods, always with full transparency.

• Directly from you: When you fill out the registration form, submit documents for KYC verification, or contact our support team.
• Automatically: When you use Sana 101, the system automatically records your IP address, login times, pages visited, and device details.
• Through cookies, we: Cookies are used to improve your browsing experience on the website (see Section 6).
• Via payment providers: bKash, Nagad, or your bank — transaction success or failure notifications come from these channels.

Sana 101 never collects personal information from social media without your permission.

Sana 101 uses the information it collects solely for specific and legitimate purposes. The primary uses are listed below.

Sana 101 only shares information with third parties in the limited circumstances outlined below.

• Payment providers: bKash, Nagad, Rocket, or your bank — necessary details are shared with them to complete transactions. They operate under their own privacy policies.
• KYC Verification Partner: Certified third parties may be used for identity verification — they verify only and do not retain your data.
• Legal Authorities: Information may be disclosed in response to a court order, a lawful request from an investigative authority, or other legal obligations.
• Technology Service Provider: Partners working under strict confidentiality agreements for hosting, cybersecurity, and analytics services.

Sana 101 uses cookies on its website and app. A cookie is a small data file stored on your device that helps improve our services.

• Essential cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: To remember your preferences, such as language and theme.
• Analytics Cookies: To understand which pages are used most — you can turn these off.

You can manage cookies through your browser settings. However, disabling non-essential cookies may affect how certain features on Sana 101 function.

Sana 101 retains your data only for as long as necessary — no longer.

• Data for active accounts is retained for as long as the account remains active.
• Even after account closure, financial and transaction records may be retained for up to 5 years as required by law.
• Customer support conversations are retained for up to 3 years.
• Browsing logs and technical data are automatically deleted after 90 days.

You may request deletion of your account — all data will be removed except what we are legally required to retain.

As a Sana 101 user, you have important rights over your own personal data.

Sana 101 does not provide services to anyone under the age of 18 under any circumstances. We do not knowingly collect personal information from minors.

• Date of birth is verified at registration, and any applicant under 18 is automatically blocked from completing the process.
• In cases of suspicion, age is confirmed through KYC verification.
• If a parent or guardian discovers that their minor child has used Sana 101, please contact our support team immediately — the account and all associated data will be promptly removed.

Sana 101 reserves the right to update this Privacy Policy at any time. For significant changes, notice will be sent to your registered email and the date of the update will be shown at the top of the page.

Continuing to use the platform after any changes takes effect means you accept the updated policy.

• For any privacy-related questions or requests: support@sana101.im
• You can also reach us directly via live chat.
• Response time: typically within 7 business days.